refund policy

Returns will be accepted for up to 30 days of Customer’s receipt or tracking number on unworn items. Return and exchange will be at your own initiative and cost. You, as a Customer, are obliged to inform us via email at solidxsolidxsolid@gmail.com before you return the item, only in the case of:

• Received the wrong item (or size)
• Item arrived not as expected (ie. damaged packaging)
• Item had defects

For all other reasons not included in the above, you do not need to send an email. Simply fill in the return code on the pre-filled returns form included along with your delivered product, and deliver back to the address listed on the form (or below). Please note: to exchange an item, you will have to return the item and order a new one online. 

The returned product(s) must be in the original packaging, safety wrapped, undamaged and unworn. 

Please remember, as a customer you are responsible for the return until we have received and registered it. Make sure, always to save your delivery receipt. It may take up to 30 days for a return to arrive and be handled at our warehouse.

*Returns will only be handled when it is delivered to the return address stated. Parcels delivered to parcelshops will not be accepted. As customer you are responsible for the return is delivered to the correct address.

For returns, please note that the return shipping will not be reimbursed.

We will refund the price you paid for your item to your original payment method.

The return and refund handling is approximately 3-5 working days after receiving at warehouse